Terms of service
Last updated: 15 November, 2023
Please read these Terms of Service (“terms”, “terms of service”) carefully before using www.queeneros.co.uk website (the “service”) operated by Anchoress Musings Group Ltd trading as The Queen of Eros and The Queen of Gnosis (“us”, ‘we”, “our”).
By using this website (www.queeneros.co.uk), you agree and accept to be bound to our Terms of Service, Returns Policy, Privacy Policy, Cookie Policy and any other policies which we make known to you from time to time, which together constitute the entire agreement between us.
These following Terms of Service govern the sales of goods and services by us, to you the customer, by telephone, email, video chat, in-person, via our website at www.queeneros.co.uk, or by other means through our Concierge Team, and will form the basis of of sale between us. Please read through the terms and conditions carefully before making a purchase as you will be bound by them. If you would like further clarification regarding these terms then please do not hesitate to get in contact.
1. PRODUCTS & SERVICES
The Queen of Eros is a luxury wellness company with registered headquarters in Mid Wales, offering remote, in-person and destination wellness sessions in Sacred Eros Embodiment. The company also sells luxury pamper gifts including, but not limited to food, cosmetics, books and digital products.
1.1 WELLNESS EXPERIENCES
Our wellness experiences take the form of meaningful, immersive and experiential entertainment and should be approached as such. They are highly intuitive, tailored to your needs and designed to facilitate your own personal wellness journey. Although we provide mentoring, access to self-help tools and a variety of wellness treatments, we do not intend for any of our services, products or any information shared on this website and across our social media platforms, to serve as a replacement or substitute for professional medical, legal, relationship, business or financial advice. It is advised that you consult with the relevant professionals regarding any of these concerns.
1.2 PRODUCT DESCRIPTIONS & SPECIFICATIONS
Every effort has been made by us to ensure that the products displayed on this website, in our brochures or on any other marketing medium or advertising channel, accurately reflect the descriptions and the photographs. Wherever mentioned, the colours, specifications, volumes, dimensions and descriptions have been quoted as accurately as possible. Any colours you see will depend on the resolution of your monitor or screen (if using a phone or tablet), therefore we cannot guarantee that the colour seen on your monitor’s display or screen will accurately reflect the colour of the item delivered. We reserve the right from time to time to vary the specifications, volumes, dimensions, descriptions and quantities of items displayed on our website without prior notice.
1.3 DIGITAL PRODUCT USAGE
After buying a digital product, including but not limited to printable files, e-books and courses, you will be given access to the product materials immediately. After a downloadable digital product is purchased, the link to download the file is available on your order confirmation page, for you to download immediately. A separate link to the download will also be sent to you by email (the one you provided during your purchase). This email link expires after 24 hours of being sent, however, if you click on the link after it has expired, then you will receive a new email with another link to the download. You will have lifetime access to the product materials for as long as the product(s) is/are available. In the case of e-books, this also includes any edition updates.
We grant you one (1) exclusive, non-sublicensable, non-transferable, license to the use of each digital product you have purchased. By purchasing any of our digital products, you understand and agree that the product materials may not be shared with any third party. In the event that we suspect and/or find that the digital product(s) is/are being shared with another party, we reserve the right to immediately terminate access to the product.
You may not use, reproduce or resell any of our digital products for commercial purposes.
2. PRICES
Products and services are displayed with prices in euros (EUR). We reserve the right to change our prices at any time. This does not affect the purchases that have been already made.
3. PAYMENT
We take payments through our website via Stripe. We accept most major debit and credit cards. Credit card payments may incur a transaction surcharge of 3%.
4. RIGHT TO CANCEL AND RETURN POLICY
4.1 PURCHASES MADE ONLINE OR OVER THE PHONE
You legally have the right to cancel your order within 14 days without giving any reason. However, we have extended this right to 30 days.
In the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium, the cancellation period will expire 30 days from the day on which the contract was made.
In the case of a sales contract, the cancellation period will expire 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good
The following types of items are exempt from this right:
Perishable goods that are likely to deteriorate or expire rapidly, this includes all food gifts and beverage items and gift sets and hampers containing such items;
Personalised or bespoke services and items, this includes gifts that have been engraved or inscribed and bespoke wellness experiences
For health and hygiene reasons, sealed items where the seal has been broken
Items worn next to the body, including all jewellery items
Digital products that are immediately accessible and/or available to download upon purchase
If you wish to exercise your right to cancel and return your purchase, you must inform The Queen of Eros of your decision by sending a clear statement by email to admin@queeneros.co.uk or calling the concierge team on +44 (0) 330 043 9334. You can also electronically fill in and submit a cancellation request via our contact form. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay. Alternatively you can
In the case of a service contract, you will be issued a refund within 14 days, via the original method of payment.
In the case of physical goods, you shall return the goods to The Queen of Eros, The Abundance Clinic, Unit 2, Market Hall, Eldon Square, Dolgellau, LL40 1PY.
The goods must be returned without undue delay and in any event no later than 14 days from the day on which you notified us of your cancellation. Once the goods are received and inspected we will issue you a refund as soon as possible via the original method of payment. This will include a refund for the goods and the standard delivery charge - premium delivery charges are not refundable.
Please note that:
You have to bear the direct cost of returning the goods to us
Goods must be returned ‘as new’ in their original, sealed packaging to be eligible for a refund
We reserve the right to make a deduction from the refund up to the value of the purchase price of goods, for any loss in value of any goods returned, if the loss is the result of damage or excessive handling by you. This includes any damage that may have occurred in transit when returning the goods.
This does not affect your statutory rights regarding products that are faulty, incorrect or not as described
4.2 PURCHASES MADE IN OUR CLINIC
For purchases made whilst on site at The Queen of Eros, The Abundance Clinic, Unit 2, Market Hall, Eldon Square, Dolgellau, LL40 1PY, you may return those items within 30 days of purchase along with your receipt. Items must be returned ‘as new’ in their original, sealed packaging to be eligible for a refund. We can either exchange the item or issue you a refund, via your original method of payment. The following items are not eligible for an exchange or refund:
Perishable goods that are likely to deteriorate or expire rapidly, this includes all food gifts and beverage items and gift sets and hampers containing such items;
Personalised or bespoke items, this includes gifts that have been engraved or inscribed and bespoke wellness experiences
For health and hygiene reasons, sealed items where the seal has been broken
Items worn next to the body, including all jewellery items
As our clinic operates on an appointment-only basis, we ask that you email admin@queeneros.co.uk or call the concierge team on +44 (0) 330 043 9334 to arrange an appointment for your return.
4.3 FAULTY OR INCORRECT PRODUCTS
If you receive products that are faulty, have been damaged in transit, or are incorrect, then we will offer to either replace or repair these items for you free of charge or provide you with a full refund, provided we are notified of the fault within 30 days of you receiving the product. Beyond 30 days, should you discover a fault with the items within the first six months which is believed to have been there from the time of delivery, then unless we prove otherwise, we will replace or repair the goods. The items will be inspected on their return and we may request photos of damage and packaging so that we can review our packing procedures and investigate the issue with our postal operator.
In such an instance please email admin@queeneros.co.uk or call the concierge team on +44 (0) 330 043 9334 with details of your purchase. You will be asked to return the items to The Queen of Eros, The Abundance Clinic, Unit 2, Market Hall, Eldon Square, Dolgellau, LL40 1PY. You should ensure the goods are adequately wrapped and returned with a proof of purchase.
5. POSTAL DELIVERIES
5.1 DISPATCH TIMES
We dispatch physical product orders on fixed dispatch dates. The days of dispatch are specified in each physical product description on the website. It is your responsibility to ensure that you know the dispatch times, cut off points, delivery services and charges before making an order from our website.
5.2 DELIVERY TIMES
Delivery time may vary according to the availability of the type of delivery service requested. We cannot make any guarantees on delivery times so it is recommended you place your order as early as possible, taking into account the stipulations of clause 5.1. Delays may also occur during busy seasons such as Christmas, for which we do not take responsibility. It is your responsibility as the customer to make your purchase in good time. We are not responsible for any delays arising from postal delays or force majeure (see clause 9) e.g. weather. Any new delivery charges as a result of such errors will be your responsibility.
5.3 DELIVERY OPTIONS & CHARGES
You will be able to select your delivery options during checkout. Delivery charges are set at a flat rate. This may vary based on the type of product. For international orders please bear in mind that you are responsible for paying the additional costs such as duties, taxes, and custom clearance fees. These charges can vary and are determined by factors such as price, nature of item, dimensions, origin country and the fees, duties and taxes of the country that is being delivered to.
5.4 DELIVERY ADDRESSES
We deliver to addresses in mainland UK. We also make international deliveries, however some products such as perishable items are not eligible. All orders must be signed for and a correct address must be provided for delivery. When purchasing a product from our website, you are given the option to provide a delivery address (if it is different to the billing address). We are not responsible for any errors, delays or failures in delivery that arise if you fail to provide us with a correct address. In such an instance, you’ll be liable for any additional costs.
5.5 FAILED ATTEMPT TO DELIVER OR COLLECT
In the instance that a signed delivery is not possible at the address that you have provided us with, then you will receive a card informing you that delivery was attempted. This card will also provide you with details of where the items will be held and the options available for retrieving them such as re-delivery or collection. Any costs involved in this process will be your responsibility. Please note that your items will be held for a limited period of time in which you are expected to make arrangements to retrieve them. Once the time limit has expired or if you refuse delivery, then your items will be returned to us. We will then contact you to rearrange delivery and collect alternative address details if applicable. Please note that you’ll be liable for delivery charges that arise from re-sending your items. A refund will not be available in such circumstances. If we are unable to make contact, then we will resend the items to you using the address provided when the original order was made. You’ll be liable for the additional costs.
6. Intellectual ProperTY & COPYRIGHT
The website www.queeneros.co.uk, its products, content and designs are copyright of The Queen of Eros and its suppliers or agents. You are only allowed to use content found on this website if you have obtained written permission from The Queen of Eros. All content including photographs, graphics and text are accurate and complete to the best of our knowledge, but we cannot guarantee that they are free from error. Browsers using this website are permitted to view and print certain contents for personal use only e.g. brochures, menus, address details and forms. You are also permitted to share the contents of this site for informational purposes via our social media sharing facilities e.g. products and blog posts. Other than what has been permitted, you are prohibited from the reproduction or redistribution of the contents and designs of this website for any other purpose including that of commercial gain.
7. privacy policy
We recognise that the privacy of your personal information is important. You can find out more about the information we collect about you and how and why we use it, in our privacy policy & cookie policy.
8. alteration to this website and terms and conditions
The Queen of Eros reserves the right to alter this website, Terms and Conditions, Privacy Policy, Cookie Policy any other policies which we make known to you. You will be subject to the Terms and Conditions and policies in place at the time you use the website, make an order through the website, are in contact with any of our customer services representatives, or by any other means.
9. Force majeure
We will not be deemed responsible if we are not able to perform any of our obligations under these Terms and Conditions, if the failure is caused by any event or circumstance that is beyond our reasonable control including (without limiting the foregoing) act of God, weather, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the provision of our products and services.
10. WAIVER
In the event that you are in breach of these Terms and Conditions and we do not take any legal action, we will still be entitled to exercise our rights and remedies in other instances where you are in breach.
11. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.
12. COMMUNICATIONS
The Queen of Eros is a luxury wellness company with registered headquarters in Mid Wales. Communications to us should be sent by email to admin@queeneros.co.uk or in writing to The Queen of Eros, Global Head Office, Ty Loveden House, 26 Bridge Street, Aberystwyth, SY23 1QB. Alternatively you can call us on +44 (0) 330 043 9334.